Terms of Service & Service Agreement

IMPORTANT NOTICE: THESE TERMS CONTAIN A MANDATORY ARBITRATION CLAUSE, A CLASS ACTION WAIVER, AND A LIMITATION OF LIABILITY. BY BOOKING A SERVICE, YOU AGREE TO THESE TERMS IN FULL. PLEASE READ CAREFULLY BEFORE BOOKING.

1. Parties and Acceptance

These Terms of Service (“Terms”) govern all services arranged through Arlington Home Cleaning LLC and Gilbert Home Cleaning LLC (each individually and collectively referred to as “the Company”). By accessing this platform, completing a booking, or authorizing services at any property, you (“Client”) agree to be bound by these Terms as a legally binding contract.

By completing a booking through this platform, you acknowledge that your electronic submission constitutes a legally binding signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and applicable state electronic signature laws. If you do not agree to these Terms in full, do not use this platform or book services.

You represent that you are at least 18 years of age, have full legal capacity to enter into this agreement, and are either the owner of the service address property or have been expressly authorized in writing by the property owner to arrange services at that location. You accept full legal responsibility for any claims arising from a lack of such authority.

2. Disclaimer Regarding Marketing Materials

Any descriptions, ratings, testimonials, or promotional language appearing on Company websites, listings, or marketing materials are provided for general informational purposes only and do not constitute a warranty, guarantee, or representation of specific results. In the event of any conflict between marketing materials and these Terms, these Terms shall govern and control in all respects.

3. Independent Contractor Model and Liability

Contractor Relationship: The Company operates strictly as a management, scheduling, and referral platform that connects clients with independent cleaning contractors. Contractors are not employees, agents, joint venturers, partners, or representatives of the Company in any capacity. Contractors retain full autonomy over the methods, manner, and means by which cleaning services are performed. The Company does not supervise, direct, or control the physical performance of cleaning work. Nothing in these Terms creates or implies an employment or agency relationship between the Company and any contractor.

Insurance: Contractors may carry their own individual liability insurance. The Company makes no representation regarding the existence, scope, coverage limits, or sufficiency of any contractor’s insurance policy. Any insurance-related claims must be pursued directly with the applicable contractor and their insurer. The Company’s reference to contractors as “insured” in any marketing material refers solely to contractor-held policies and does not imply any coverage obligation on the part of the Company.

LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PROPERTY DAMAGE, PERSONAL INJURY, THEFT, LOSS, OR ANY OTHER HARM ARISING FROM SERVICES. IN THE EVENT THE COMPANY IS FOUND LIABLE FOR ANY REASON WHATSOEVER, TOTAL LIABILITY IS STRICTLY CAPPED AT THE LESSER OF THE ORIGINAL SERVICE COST OR ONE HUNDRED DOLLARS ($100). CLIENT EXPRESSLY WAIVES ALL RIGHTS TO CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES. THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY, INCLUDING NEGLIGENCE, CONTRACT, STRICT LIABILITY, OR TORT. BY BOOKING, CLIENT ACKNOWLEDGES THIS LIMITATION AND AGREES IT IS A MATERIAL CONDITION OF THE COMPANY’S AGREEMENT TO PROVIDE SERVICES.

Pre-Existing Conditions: The Company and its contractors are not responsible for damage resulting from pre-existing conditions, normal wear and tear, or improperly secured items including but not limited to loose fixtures, deteriorated grout or caulk, fragile materials, unsecured artwork, electronics, jewelry, cash, or valuables left in cleaning areas.

Disclaimer of Warranties: THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WORKMANLIKE PERFORMANCE. NO GUARANTEE OF SPECIFIC CLEANING RESULTS IS MADE OR IMPLIED BY BOOKING OR BY ANY MARKETING MATERIALS.

Indemnification: To the fullest extent permitted by applicable law, Client agrees to indemnify, defend, and hold harmless the Company, its owners, members, officers, contractors, and affiliates from any and all third-party claims, demands, damages, losses, costs, and legal fees arising out of or related to services performed at the Client’s property, Client’s breach of these Terms, or Client’s own negligence or misconduct, except to the extent directly caused by the Company’s own gross negligence or willful misconduct.

4. Claims, Corrections, and Documentation

24-Hour Notice Requirement: All service-related concerns must be submitted through the Company’s official claim process within 24 hours of service completion, accompanied by written description and photo documentation. Claims submitted after the 24-hour window are permanently waived and will not be considered under any circumstances, regardless of the reason for delay.

Sole and Exclusive Remedy: If a valid claim is submitted within 24 hours, the Company will coordinate a re-clean of the identified areas at no additional cost. This re-clean represents the sole and exclusive remedy available to the Client. Cash refunds, credits, chargebacks, or any other form of compensation are not available under any circumstances.

Theft Allegations: Any claim involving alleged theft requires a police report filed with the appropriate local law enforcement agency within 24 hours of the service date. A copy of the filed report or report number must be provided to the Company. No theft claim will be reviewed or considered without this documentation.

Photography Consent: The Company and its contractors may take before and after photos for quality assurance, training, and marketing purposes. Client may opt out by submitting a written request to the Company prior to the commencement of service.

5. Scheduling, Access, Cancellations, and Payment

Utilities Requirement: Client must ensure electricity and running water are available at the service address at the time of service. If either is unavailable upon contractor arrival for any reason, the service will be cancelled and the full Lock-out Fee will apply.

Property Access: If contractors are unable to access the property within 15 minutes of the scheduled arrival window due to any reason attributable to the Client, the full service fee will be charged regardless of whether service was performed.

Cancellations and Rescheduling: Cancellations or rescheduling requests made with less than 24 hours notice are subject to a flat $50.00 fee. No-shows are charged the full service price. Repeated last-minute cancellations may result in termination of the client relationship at the Company’s sole discretion. Termination of the client relationship does not affect any payment obligations already incurred prior to termination.

Payment Authorization: By completing a booking, Client expressly authorizes the Company to charge the payment method on file for all applicable fees including service fees, cancellation fees, and lock-out fees. All charges are final once service has been rendered or a cancellation or lock-out event has occurred. Client agrees to resolve any billing concerns exclusively through the Company’s official claim process before initiating any chargeback or payment dispute with a financial institution. Chargebacks initiated without first exhausting the Company’s claim process constitute a material breach of these Terms and may result in recovery of chargeback fees, collection costs, and reasonable legal fees from the Client.

6. Safety and Service Limitations

Right to Refuse Service: The Company and its contractors reserve the right to refuse or immediately discontinue service at any time if conditions are deemed unsafe, unsanitary, or outside the scope of standard residential or commercial cleaning, including but not limited to biohazards, bodily fluids, animal waste, pest infestations, drug paraphernalia, weapons, or hazardous materials. The full service fee remains due upon refusal or discontinuation for cause.

Heavy Items: Contractors will not move furniture, appliances, or objects exceeding 25 pounds. The Company is not liable for any damage resulting from a Client’s request to move such items regardless of whether the contractor complies.

Pets and Occupants: Client is solely responsible for securing all animals and ensuring the safety of all persons on the premises during service. The Company is not liable for any incident, injury, or property damage resulting from unsecured animals, unsupervised children, or unsafe premises conditions.

Scope of Service: Contractors will perform only the tasks included in the booked service package. No modification to the scope of service is binding unless confirmed in writing through the Company’s booking platform prior to service commencement. Verbal agreements or requests made on-site are not enforceable against the Company and do not obligate the contractor to perform additional work.

7. Non-Solicitation and Platform Protection

Non-Solicitation Agreement: Client agrees not to directly or indirectly solicit, hire, contract with, or engage any contractor, employee, or affiliate introduced through this platform outside of the Company’s services for a period of two years from the date of Client’s most recent booking.

Liquidated Damages: A liquidated damages fee equal to the greater of $500 or the equivalent of twelve months of the applicable contractor’s average monthly earnings through the Company’s platform will apply for each occurrence of a violation of this provision. The parties agree this formula represents a genuine and reasonable pre-estimate of the Company’s actual harm and is not a penalty. The Company reserves the right to pursue additional legal remedies if actual damages exceed the liquidated amount.

8. Privacy and Data

By booking services through this platform, Client consents to the collection, storage, and use of personal information including name, service address, contact details, and payment information for the purpose of scheduling, billing, quality assurance, and service improvement. The Company will not sell personal information to unaffiliated third parties. Client acknowledges and agrees to the Company’s Privacy Policy, which is incorporated by reference into these Terms.

9. Force Majeure

The Company shall not be liable for any failure or delay in performing services resulting from circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather events, natural disasters, public health emergencies, government orders, civil unrest, contractor illness or emergency, or any other event that makes performance impracticable. In such circumstances the Company will make reasonable efforts to reschedule at the earliest available opportunity.

10. Arbitration, Dispute Resolution, and Class Action Waiver

MANDATORY BINDING ARBITRATION: ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR ANY SERVICE PROVIDED SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION. CLIENT EXPRESSLY WAIVES THE RIGHT TO A JURY TRIAL, BENCH TRIAL, AND PARTICIPATION IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING OF ANY KIND.

Arbitration Fees: For any claim with a value of $1,000 or less, the Company will pay all arbitration filing fees. For claims exceeding $1,000, fees shall be allocated in accordance with the applicable arbitration rules.

Arbitration Process: Arbitration shall be conducted by a single arbitrator under the Consumer Arbitration Rules of the American Arbitration Association (AAA), or such other arbitration provider as mutually agreed. The arbitrator’s decision shall be final, binding, and enforceable, and may be entered as a judgment in any court of competent jurisdiction.

Governing Law: These Terms are governed by the laws of the state in which the Client’s service address is located, without regard to conflict of law principles. Arbitration shall take place in the county where services were rendered.

11. General Provisions

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall continue in full force and effect.

Waiver: The Company’s failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of the Company’s right to enforce that provision on any future occasion. No waiver is effective unless made in writing and signed by an authorized representative of the Company.

Assignment: The Company may assign these Terms and any of its rights or obligations hereunder to any affiliate, successor, or acquirer without Client’s consent. Client may not assign any rights or obligations under these Terms without the Company’s prior written consent.

Entire Agreement: These Terms constitute the entire agreement between Client and the Company with respect to the subject matter herein and supersede all prior or contemporaneous agreements, representations, warranties, or understandings, whether written or oral. No oral statements by any contractor or Company representative shall modify these Terms.

Amendments: The Company reserves the right to update or modify these Terms at any time. Continued use of the platform or booking of services following any update constitutes acceptance of the revised Terms.